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Maintenance Renewal Specialist - Draper, UT

Quick Facts
Company Name:StorageCraft
Location:Draper, UT
Employment Type:Full Time
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Job Description

As a member of the North America Channel Sales team, the Maintenance Renewal Specialist will be tasked with capturing an increasing percentage of the outstanding StorageCraft software maintenance renewal opportunity. As a channel company, this will have to be done in a way to manage and even strengthen relationships with existing channel partners and potential new partners. The primary focus of this position will be to ensure that every StorageCraft VAR and end-user customer is given the opportunity to keep a current maintenance agreement in order to be eligible for the ongoing benefits of technical support and product upgrades that maintenance provides. A substantial part of the position will be completing outbound phone calls engaging partners and end-user customers to help close renewal opportunities. The Maintenance Renewal Specialist will be assigned a quota based on the outstanding renewal opportunity. The most important success metrics will be based on achievement of assigned quota, and capturing an increasing percentage of the renewal opportunity. The successful candidate should have an understanding of a two-tier software distribution model, and must be able to work independently, and also integrate as a member of a team. The specialist will work as a component of StorageCraft's North America Channel Sales team and the majority of the their responsibility will be to close maintenance renewals through the various indirect channels available. The position will also help members of the channel sales team to be aware of and close maintenance renewals with partners in individual territories.

Primary Responsibilities

  • Demonstrate consistent achievement and even over-achievement of renewals quota
  • Outbound calling to renewal contacts within distribution, reseller and end-user accounts
  • Manage and report on renewal opportunity and percent captured with multiple distribution and reseller partners and end-user accounts and accurately forecast revenue
  • Work to improve processes and to identify and capture an ever increasing percentage of the outstanding renewal opportunity
  • Work to create effective email campaigns for maintenance renewal prospects
  • Demonstrate success in developing relationships with members of the StorageCraft territory teams
  • Work together with territory teams to strengthen relationships with partners to capture an increasing percentage of territory renewal opportunity
  • Demonstrate success in helping partners capture an increasing percentage of the renewal opportunity
  • Learn the StorageCraft product set and the market where StorageCraft competes
  • Learn the backup and disaster recovery industry including competitive issues and products
  • Work to improve logistics related to renewal transactions

Professional Requirements

  • Bachelor's degree or equivalent experience preferred
  • Sales or renewal experience within the software resale and distribution market preferred
  • Excellent verbal and written communication skills required
  • Ability to spend extended periods of time making outbound phone calls required
  • Strong work-ethic and time-management skills

Success Metrics

  • Monthly, Quarterly and Annual quota attainment
  • Quarter-over-quarter renewal rate improvement
  • Improved renewal rates for current StorageCraft partners

StorageCraft Technology Corporation is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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